Main page > FAQ > When and where to submit complaints and requests?(health care)

Complaints and applications can be brought in writing or verbally for the record. Complaints shall be received by providers and the Provincial Branch of National Health Fund in Lublin. 

In the event when the patient believes that medical personnel has made an error in process of treatment or acts in opposition to the rules of professional ethics, an institution competent for consideration of the case is the Regional Screener for Professional Liability of the Chamber of Physicians and Dentists. On the other hand, with regard to reservations as to the work of nurses or midwives, the patient can submit a complaint to the Screener for Professional Liability of the Regional Chamber of Nurses and Midwifes.

Spokesperson for the Patient Rights of the Provincial Branch of the National Health Fund in Lublin

ul. Szkolna 16, 20-124 Lublin, phone number: (081) 5310545 every day from 8.00 a.m. to 4.00 p.m.

Department for the Affairs of Beneficiaries Of the Provincial Branch of the National Health Fund in Lublin

ul. Koryznowej 2d, room 3, phone number: (081) 7483657 ext. 164

every day from 8.00 a.m. to 4.00 p.m.

Director of the Provincial Branch of the National Health Fund in Lublin

ul. Szkolna 16, 20-124 Lublin, phone number: (081) 5310504 

(after prior appointment)

Deputy Director of the Provincial Branch of the National Health Fund in Lublin

ul. Szkolna 16, 20-124 Lublin, phone number: (081) 5310510

(after prior appointment)

21-500 Biała Podlaska, ul. Warszawska 12 c

phone number: (083) 3449326, 3449315

22-100 Chełm, ul. Ceramiczna 1

phone number: (082) 5622230

 

22-400 Zamość, ul. Partyzantów 3

phone number: (084) 6776406